Mohammed Shosanya
Kaduna Electric has advised its customers to begin payment of their bills along with other transactions through approved channels of the power company.
With this development,the company’s sales representatives have been stopped from collecting bills and now assigned the new role of focusimg on marketing and customer services support going forward.
It said the measure was in response to customer complaints over partial or non-reflection of their payment for electricity bills.
The company said it has provided alternative, more convenient payment options for customers to settle their electricity bills and make other transactions without hassle.
The payment options include the company’s cash offices spread in every neighborhood across its franchise states where payments will be receipted and on its website at www.kadunaelectric.com where customers can log in to make both postpaid and prepaid transactions.
Abdulazeez Abdullahi, the company’s Head of Corporate Communication, who conveyed this in a statement on Thursday,said in addition to bills payment, customers can also settle loss of revenue and other charges via Kaduna Electric’s Customer Core App which can be downloaded on Google Play Store and on the App Store.
The statement also said customers can, from the comfort of their homes from anywhere in the world, make seamless transactions either through the Apps of its third party vendors, Buypower and Irecharge or on their websites at www.buypower.ng and www.irecharge.ng respectively.
Other third party vendors where payments can be made conveniently are; Coral Pay, Pay4Power and Ruabam POS merchants, it said.
The company urged customers to adopt any of the available options in order to avoid the complaints of payments not reflecting in their accounts. It also said by making payments using the approved channels, customers will have peace of mind knowing they will not be shortchanged by unscrupulous agents.
It added all the channels are reliable, cost-effective and convenient to use and guarantee payment and revenue protection for both Kaduna Electric and its customers.
