Ikeja Electric Plc (IE) has introduced Singleview, an interactive platform designed to enable prepaid meter customers access their vending pattern and consumption.
Unveiling the platform in Lagos, Mrs Folake Soetan, Chief Executive Officer, Ikeja Electric,explained that it serves as a major touch point where prepaid meter customers could access personal information such as energy vending record and consumption history.
She said customers can also access month-on-month energy consumption, account number, account status, tariff class and rates.
She said it also enables customers to make energy payments, check energy consumption and balance, lodge service enquires, requests or complaints.
Soetan said the Business Unit and Undertaking Office covering their location would respond promptly.
She added: “As a customer centric organisation, Ikeja Electric is always forward thinking, innovative and committed to its customers in order to enhance their experience.This solution offers convenience and prompt service. We have further given them power in their hands.
“The platform will enable customers to access the necessary information with ease.With the ability to track and understand their consumption and vending patterns, they are able to plan their energy need efficiently.”
Soetan explained that SinglevIew was targeted at only prepaid meter customers within Ikeja Electric network.
She said customers could use it by logging on to www.ikejaelectric.com/single-
799100cookie-checkWhy We Launched SingleView Platform-Ikeja Electric
