Integral Communications Nigeria Limited, one of Nigeria’s leading ICT companies, has joined other organizations to mark this year’s Customer Service Week from Monday, October 5 to Friday, October 9, 2026.
In a press statement, the General Manager of the company, Mr. Ifeanyi Nihe, said Customer Service Week is an important event in the company’s calendar.
He said the week provides an opportunity to appreciate employees for their dedication, and to restate the company’s commitment to excellent customer service as a key driver of its success.
According to him, the celebration is also a chance to reassure customers that their satisfaction remains at the heart of the company’s operations.
He re-affirmed the company’s commitment to delivering quality, responsive and customer-focused ICT services.
Mr. Nihe said that during the customer service week, the company’s customers should expect personalized thank you notes, freebies to those who visit their showrooms and direct outreach from leadership and support teams to gather feedback and express gratitude to their continued patronage.
He remarked that customer service is not just a Department at Integral Communications, but that it is the core value of who the company is , stating that its customer service and support teams go above and beyond day in, day out to listen, understand and deliver solutions.
Mr Nihe also said that the company would use the customer service week to celebrate team members and the high standards of service it upholds.
He re-affirmed his company’s commitment to continuously invest in better tools, faster response times and enhanced trainings to elevate the overall customer experience.
According to Mr. Nihe, through constant changes in Nigeria’s economic sector, the company one of the country’s leading ICT companies, has proven its resilience by adapting and staying committed to long-term growth in a bid to effectively satisfy its growing clientele base.
Mr. Nihe said that from its humble beginnings to its current stature as one of the company’s leading ICT companies, Integral Communications corporate history is a captivating narrative of triumphs in the areas of product leadership, customer intimacy and service excellence.
He said that the company has developed a comprehensive range of products tailored to support Nigerians in their journey towards wealth creation and preservation especially in the midst of the prevailing economic hardship. These exclusive offerings encompass every stage of the wealth -building process, from buying a product and getting free gifts to getting amazing discounts.
According to Mr. Nihe, the target and premium offer plans cater for specifically to upwardly mobile professionals and entrepreneurs and individuals laying a solid ground work for the acquisition of the company’s ICT products.
He added: ” As the company continues to build its corporate history- one marked by resilience, evolution and growth- it remains steadfast in its commitment to excellence, innovation and driving positive change in the country”.
To further prove its commitment to excellence and innovation to its customers, the company recently made a strong foray into social media marketing, which it considered an effective way to communicate with its investors, shareholders , stakeholders and customers, keeping them well informed about the significant company’s announcements and strategic initiatives, Nihe said.
In order to reach out to the untapped market, the company has gone into strategic partnerships and alliances as a mutually beneficial marketing tactic with some international Oil companies (IOCs) like Renaissance Africa Energy, formerly Shell, NLNG, NNPC, Total and other corporate institutions.
The company is also in partnership with some global OEMs, eg HP, Dell, APC, MICROSOFT, CISCO, etc.
