Mohammed Shosanya
The Managing Director, Mainpower Electricity Distribution Limited (MEDL), Dr. Ernest Mupwaya says the company intends to reduce Technical, Commercial, and Collection (ATC&C) losses to 25% within 12 months .
The development which is part of the company’s transformation plan,will be executed through installation of smart meters, starting with high-loss zones and government institutions.
The company’s transformation plan focuses on reducing Aggregate Technical, Commercial, and Collection (ATC&C) losses to 25% within 12 months by installing smart meters, starting with high-loss zones and government institutions.
Mupwaya,who spoke to journalists days after the MEDL took over from its mother company, Enugu Electricity Distribution Company Plc, EEDC, expressed confidence in the company’s capacity to achieve operational excellence.
“Public awareness campaigns and mobile courts will combat energy theft,” Mupwaya stated, while also emphasising the importance of partnerships with communities, government agencies, and stakeholders to address non-payment issues and build trust.
According to him,in order to improve customer experience, “Mainpower is deploying modern Customer Relationship Management (CRM) systems and establishing 24/7 service response teams in Enugu and Nsukka to quickly resolve faults.
“Infrastructure upgrades, including smart grid technology and the installation of auto-reclosers and sectionalizers, will further enhance efficiency. The company is also acquiring new tools to support fast delivery service and increase customer satisfaction.
“Looking ahead, Mainpower plans to provide uninterrupted electricity to priority clusters such as urban centers and government hubs, with a phased expansion to residential areas by 2028.”
He urged customers to report grievances through designated channels and warned against illegal activities like meter bypassing, which could result in prosecution.
He emphasised the import of collaboration with customers and stakeholders, highlighting the new electricity law and the establishment of the Enugu State Electricity Regulatory Commission (EERC) as key steps towards unlocking the sector’s potential and ensuring reliable power supply.
He sought increased support from customers and stakeholders, expressing optimism that operational excellence, financial sustainability, and stakeholder engagement would position Mainpower as a model for success in the power sector.
“With everyone’s cooperation, we are confident that Enugu State will witness a transformation in power supply.We are here to deliver, and we want our customers to hold us accountable,” Dr. Mupwaya said.
