Mohammed Shosanya
Eko Electricity Distribution Company (EKEDC),has announced the full restoration of its vending services following a seamless migration to a new, state-of-the-art platform designed to enhance operations and significantly elevate customer experience to a new height.
The upgraded platform is now live, empowering customers with unparalleled convenience and transparency,a statement said on Monday.
According to the statement,the new platform introduces several key features, such as,self-service portal, enhanced complaint tracking,improved user experience,meter data/billing management and streamlined workflow automation.
EKEDC appreciated its customers’ patience and understanding during the transition period, which lasted from 6 PM on Friday, October 18, to 6 AM on Monday, October 21, 2024.
It explained that temporary downtime was necessary to facilitate the upgrade and ensure the optimal performance of the new platform.
The Acting Chief Executive Officer, Mrs. Rekhiat Momoh,said:“The team is excited to unveil this innovative platform, which reflects our commitment to delivering excellent service and meeting the evolving needs of our customers. This upgrade marks a significant milestone in our journey toward transforming our operations and offering more value to our esteemed customers.”
