Eko Electricity Distribution Company has faulted frequent attacks on its staff,saying the development is barbaric.
The company’s General Manager,Corporate Communications, Godwin Idemudia,expressed this in a press statement in response to the frequency of attacks on its staff most recently at Ajegunle Zone and Royal Palm Will Estate respectively which led to the arrest of individuals found guilty of the attacks.
Expressing his firm’s displeasure,Idemudia reiterated that EKEDC will continue to employ a cordial process of engagement with its customers and stakeholders and continue to find amicable ways of complaints resolutions as it affects communities and customers.
According to him,EKEDC will not hesitate to apply the full weight of the law in dealing with erring customers and members of the public that take the law into their hands through assaults on our staff and officials.
He said: “While we understand that sentiments regarding utility services can be quite emotive, we maintain that wanton attacks on our staff are completely irrational, irresponsible, and unproductive, especially where EKEDC has provided multiple channels through which customers can lodge formal complaints with respect to our services. We have videos of our staff being chased with a pole in an incident that led to multiple injuries, nothing justifies this action as it is barbaric.”
He explained that where these attacks persist, EKEDC in line with her obligation to provide service under a conducive atmosphere to its customers, will as a matter of course, continue to escalate such matters to law enforcement agencies.
He added:“We wish to therefore urge all stakeholders, community leaders, leaders of youth groups, and all persons of interest to remain mindful of these matters and adopt a more civil approach to engagements as all parties are deserving of reciprocal respect and regard as espoused by all laws “
He further explained that while there may be concerns and disputes arising from complaints and service issues, EKEDC remains committed to finding long-lasting and mutual resolutions in the equitable interests of all parties.
He said:”For complaints and enquiries, kindly contact EKEDC via any of the following channels – Social media handles: Facebook @ekoelectricity, Twitter @ekedp, IG @ekedpng, Customer care lines: 0708 067 1170, 0700 123 5666, Email: customercare@ekedp.com or visit any of our business units nearest to you”.
