The Enugu Electricity Distribution Company (EEDC) has urged South-East residents to protect electricity installations and infrastructure within their environment against activities of vandals during Christmas celebration.
Head, Corporate Communications, EEDC, Mr. Emeka Ezeh,gave the counsel in a Christmas message made available to journalists in Enugu on Saturday.
According to him,self and communal vigilance on electricity installations/infrastructure had become imperative to enable customers to continually enjoy the services the power firm offer during the festive period.
He assured customers that firm’s technical teams would be on ground during the Yuletide to attend to faults that might crop up during the period, adding that the company had equipped its technical teams for this purpose.
“Customers should report any fault by calling our 24/7 Call Center on: 084 700 100. Alternatively, they can send SMS/WhatsApp to 0815 082 6060 or 0815 082 6061,” he said.
He implored customers with outstanding arrears to take advantage of the Arrears One-Time Settlement (OTS) Scheme which is ending on Dec. 31, 2022 and enjoy 30 per cent discount.
He said: “The OTS Scheme is an initiative introduced by EEDC to assist customers defray their accumulated arrears.Both commercial and residential customers, bulk communities, metered and unmetered customers are eligible for this discount scheme.
“Customers of EEDC are encouraged to also take advantage of the innovative service support channels provided by the company to make customer experience enjoyable, these include the EEDC Connect App and Energy Pay among others.”
