The Nigerian Communications Commission(NCC) has reiterated its commitment to the protection and empowerment of telecoms consumers from unfair practices in the telecom services.
Prof. Umar Garba Danbatta, Executive Vice Chairman of NCC,who stated this at the weekend in Abuja on “NCC Special Day” at the 16th Abuja International Trade Fair organised by the Abuja Chamber of Commerce and Industry(ACCI),explained that in line with the Commission’s consumer-centric initiatives, the NCC had recently unveiled a new Strategic Vision Plan (SVP), which articulates the Commission’s policies and regulatory implementation roadmaps for the next five years, covering 2020-2025
According to him,the new roadmap has the objective of increasing connectivity and service experience for the consumers, just as the first Strategic Vision Plan for 2015-2020, paid special attention to the issue of empowerment and protection of the consumer.
“The consumer is King and this philosophy has consistently guided the Commission’s regulatory stance. The commission is committed to empowering and protecting consumers from unfair practices. This is based on our regulatory mandate of ensuring that consumers of telecommunications services get value for their money, and that they are treated as the most important stakeholders in the scheme of things,” he said.
He listed the five consumer-centric items of the new SVP 2021-2025, to include
“organizational renewal for operational efficiency and regulatory excellence;
facilitating the provision of infrastructure for a digital economy which fosters national development; and promoting fair competition, inclusive growth, increased investment and innovative services.
Others include to improve quality of service (QoS) for enhanced consumer quality of experience (QoE); and
facilitating strategic collaboration and partnership.
“The SVP will generally focus on the excellence and efficiency of our regulatory activities and ensure increased connectivity to telecoms consumers through deployment of robust infrastructure and the Fifth Generation (5G) network, recently approved for rollout by the Federal Government.”
Speaking, Mr. Efosa Idehen
Director, Consumer Affairs Bureau,NCC,
restated the NCC’s commitment to ensuring fair competition and level-playing field for all stakeholders in the communications industry, particularly in safeguarding the interest of consumers from abuse of their rights and privilege; and against unfair practices in the telecom service value chain.
Idehen said this commitment has been demonstrated in the Commission’s continuous effort to establish seamless programmes that would Protect, Inform and Educate (PIE Mandate) telecom consumers through various consumer-centric initiatives.
800900cookie-checkWe’ll Protect Consumers From Unfair Practices-NCC
