Ikeja Electric has said customers who paid for meters under the Meter Asset Provider (MAP) scheme will get refunds as energy credits.
The company gave the update during a customer engagement in Lagos
It explained that eligible customers will receive the refund through credits applied to their vending transactions over the approved refund period.
Customers can also monitor their refund status online using their meter number or account number.
The refund dashboard provides details including the meter cost, refund count, monthly refund amount, total refund received and last refund date, as well as the applicable refund token sent to the customer’s registered phone number or email address.
It said customers with concerns about their MAP refunds were advised to use Ikeja Electric’s official complaint channels or visit their nearest undertaking office for assistance.
On the import of customer engagement, Kingsley Okotie, Head of Corporate Communications, urged customers to rely on the company’s official communication and complaint channels for accurate information and timely resolution of concerns.
“Our engagement with customers goes beyond providing information. It is about ensuring that our customers have the knowledge and channels they need to stay safe, seek assistance and get their concerns properly addressed,” Okotie said.
Besides, the power firm urged customers to stay away from unauthorised electricians and immediately report unsafe activities around its electrical infrastructure, following recent incidents involving fatalities linked to unauthorised electrical work.
Speaking during the session, Olaniyi Olayiwola, Head, Quality, Health, Safety & Environment, cautioned customers against allowing unqualified or unauthorised persons to climb Ikeja Electric poles, work on power lines, tamper with electrical installations or carry out illegal connections.
He disclosed that recent incidents had resulted in the loss of lives of individuals attempting to undertake unauthorised electrical activities on or around the company’s network.
“Please do not engage electricians to climb Ikeja Electric poles. If you see someone carrying out unsafe activities around our infrastructure, kindly report to us,” Olayiwola said.
He stressed that customers should not attempt to intervene directly when they observe unsafe electrical activities, but should instead contact Ikeja Electric through its designated safety emergency channels.
Olayiwola also urged customers and communities to maintain adequate clearance around high-voltage power lines, noting that encroachment on electricity infrastructure and inadequate right-of-way remain significant safety risks.