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Fidelity Bank has unveiled a seven-point agenda to move the bank further in its quest to become a tier-1 bank with enviable positiin in the nation’s banking industry.
Fidelity Bank’s seven-point agenda,according to a statement,focuses on brand architecture, brand building and refresh, talent development and transformation, product and service delivery, agility and performance discipline, digital transformation, and regulatory compliance.
The bank planned to embark on an innovation drive through the implementation of new processes and techniques; and also planned brand refresh with the aim to increase top-of-mind awareness of the Fidelity brand by external and internal stakeholders.
The bank added that workforce transformation to create a future readily supported by a high performing and empowered workforce was part of the agenda.
The statement said the bank would ensure service excellence which was intended to build brand loyalty through personalised and seamless customer experience delivery.
It added:“Digital transformation involves an end-to-end digitisation across all facets of the business. In line with this, the bank has launched a novel digital service —Pay Yourself —which revolutionised payday for salary earners and SMEs”
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